Privacy policy

At ReliefAura, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information
Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party providers)
Non-Personal Information
Browser type and device information
IP address
Pages visited and time spent on our website

This information helps us improve your shopping experience.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your orders, updates, or offers
Improve our website, products, and services
Provide customer support
Prevent fraud and ensure security

We do not sell or rent your personal data to third parties.

3. Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Understand website usage
Improve performance and functionality

You can choose to disable cookies through your browser settings, but this may affect your experience on our site.

4. Third-Party Services

We use trusted third-party services to operate our business, including:

Payment gateways (such as Razorpay, Shopify Payments)
Shipping and logistics partners
Analytics tools (such as Google Analytics)

These services may collect and process your information according to their own privacy policies. We recommend reviewing their policies for more details.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Secure payment processing
Encrypted data transmission (SSL)
Restricted access to sensitive information

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Customer Rights

As a customer, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise these rights, you can contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]
Address: Mumbai, Maharashtra

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.