Terms of service

Last Updated: 05-05-2026

Welcome to ReliefAura. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect misuse or violation of these Terms.

2. Pricing and Payment

All prices are listed in Indian Rupees (INR) and are subject to change without prior notice.
We reserve the right to modify or discontinue products or services at any time.
Payments are processed securely through trusted third-party payment gateways.
You agree to provide valid payment details and authorize us to charge the applicable amount for your order.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate.
However, we do not guarantee that product descriptions or other content are error-free, complete, or current.
Actual product colors or appearance may vary slightly due to screen settings or lighting conditions.

4. Order Acceptance

Placing an order does not guarantee acceptance.
We reserve the right to accept or decline any order for reasons including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
If your order is canceled after payment, the amount will be refunded as per our refund policy.

5. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines mentioned on our website.
Delivery timelines may vary based on location, courier availability, or unforeseen circumstances.
We are not responsible for delays caused by third-party logistics providers, natural events, or other factors beyond our control.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy available on the website.
Products must meet the conditions outlined in the policy to be eligible for return or refund.
Refunds, if approved, will be processed through the original payment method within a reasonable timeframe.

7. Prohibited Uses

You agree not to use our website or services:

For any unlawful or fraudulent purposes
To violate any applicable laws or regulations
To transmit harmful code, viruses, or malicious software
To attempt unauthorized access to our systems or data

Violation of these terms may result in termination of your access.

8. Limitation of Liability

ReliefAura shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
Our total liability shall not exceed the amount paid by you for the product or service in question.
We do not guarantee uninterrupted or error-free operation of our website.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [YOUR CITY, e.g., Mumbai, Maharashtra].

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Continued use of our website constitutes acceptance of the updated Terms.

11. Contact Information

For any questions regarding these Terms, please contact us:

Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]
Address: Mumbai, Maharashtra