Shipping policy
At ReliefAura, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy outlines how we handle shipping, delivery timelines, and related concerns.
1. Shipping Methods
We offer standard shipping across India through trusted courier partners. The available shipping method will be shown at checkout based on your location.
2. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During high-demand periods, processing times may be slightly extended.
3. Delivery Timeframes
Metro cities: 2–5 business days
Other locations: 4–7 business days
Please note that delivery timelines are estimates and may vary depending on your location and courier availability.
4. Shipping Costs
Shipping charges (if applicable) will be calculated and displayed at checkout.
We may offer free shipping on select orders or promotions, which will be clearly mentioned on the website.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking link via SMS/email.
You can use this link to track your order in real-time.
6. Delivery Issues & Delays
While we strive to ensure timely delivery, delays may occur due to:
Weather conditions
Courier delays
Remote locations
Unforeseen circumstances
If your order is significantly delayed or marked as delivered but not received, please contact us and we will assist you promptly.
7. Incorrect Address or Failed Delivery
Please ensure that your shipping details are accurate at checkout.
We are not responsible for delays or losses due to incorrect or incomplete addresses.
If delivery fails due to incorrect details, additional charges may apply for re-shipping.
8. International Shipping
Currently, we do not offer international shipping.
We are working towards expanding our services globally in the future.
9. Contact Us
For any shipping-related queries, feel free to contact us:
Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]