Refund policy

At ReliefAura, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return:

The item must be unused, in original condition, and with all original packaging
The return request must be raised within the specified return timeframe
Proof of purchase (order ID or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Returns must be requested within 7 days of delivery
Requests made after this period may not be accepted

3. Refund Process & Timing

Once your return is received and inspected, we will notify you of approval or rejection
If approved, the refund will be processed to your original payment method
Refunds are typically completed within 5–7 business days after approval

Please note that your bank or payment provider may take additional time to reflect the refund.

4. Exchange Options

We offer exchanges for items that are defective, damaged, or incorrect
Exchanges are subject to product availability
If the requested replacement is unavailable, a refund will be issued instead

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Please contact us within 48 hours of delivery
Share clear photos/videos of the issue for verification

Once verified, we will arrange:

A replacement at no extra cost, or
A full refund, based on your preference

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Used or opened products
Items damaged due to misuse or improper handling
Products without original packaging

7. Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), we will bear the return shipping cost
For other returns (change of mind, etc.), the customer may be responsible for return shipping charges

8. How to Initiate a Return

To request a return or exchange, please contact us with your order details:

Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]

Our team will guide you through the process.

9. Our Commitment

We aim to make the return process as smooth and transparent as possible. Your satisfaction and trust are important to us, and we are always here to assist you.